Services
ALPS FCU offers a variety of digital and in-person services to make banking easy!
Services
ALPS FCU offers a variety of digital and in-person services to make banking easy!
Account Services
All forms link to online powerforms.
When you deposit a check, the last thing you want is a bank saying you have to wait days before you can use your money! You won’t hear that from us. We were founded and are headquartered in Sitka. We know the local economy depends on keeping the cash flowing:
- NO arbitrary holds on checks
From local known businesses, including seafood plants. - Restock, refuel, resupply IMMEDIATELY
Whatever you need to get back to work ASAP. - Non-members can cash checks too
From local known businesses, including seafood plants, for a modest fee.
We’re committed to our community, and want to help you continue your work and life without needless hassles, roadblocks or other delays.
Contact us if you have questions.
Exceptions may apply. Valid ID required.
Prevent returned and NSF fees by linking your savings account or line of credit to your checking account. If you accidentally write a check or submit an electronic payment for more than is in your account, funds will be transferred automatically to cover it. $5.00 Fee applies for all transfers. Contact us to set this feature up on your ALPS FCU Account.
Life happens, This account service allows you to overdraw your account up to $500.00 to cover those unexpected costs. Qualifications & Restrictions do apply. Contact us to set up this feature on your account.
Wire & ACH Transfers: Wire Transfers allow you to get your money where it needs to go very quickly! Send funds domestically for a $25 fee, or internationally for a $55 fee. Cut-off is 2pm, Monday – Friday. Another option to send your funds electronically is by setting up one-time or reoccurring ACH credits or debits from your account. There is a 1 time setup of $10. ACH origination requests have no cut-off time.
Wire Transfer & ACH Requests can be received in person and electronically using DocuSign. Our secure, online authorization forms can be completed at your convenience, anytime, from anywhere. Simply select the appropriate form and a Power Form Signer Information window will open. Enter your first and last name, and valid email address to complete the appropriate form.
If you have any questions email membersvc@alpsfcu.org or call (907) 747-6261.
Credit Card
Report lost/stolen CREDIT card here: membersvc@alpsfcu.org
During business hours: (907) 747-6261
24 hours: (800) 847-2911 (1-800-VISA-911)
Debit Card
Report lost/stolen DEBIT card here: membersvc@alpsfcu.org
During business hours: (907) 747-6261
24 hours: (888) 526-0404
Declined transactions: (888) 526-0404
PIN change: (800) 290-7893
Potential fraud: (800) 417-4592
Lost or stolen credit, ATM and debit cards
- Report lost or stolen cards as quickly as possible to limit your liability for charges you didn’t authorize.
- Once you report the loss of your ATM or debit card, federal law says you cannot be held liable for unauthorized transfers that occur after that time:
- Follow up with a letter or email. Include your account number, the date and time when you noticed your card was missing, and when you first reported the loss.
- Check your card statement carefully for transactions you didn’t make. Report these transactions to the card issuer as quickly as possible. Be sure to send the letter to the address provided for billing errors.
- Check if your homeowner’s or renter’s insurance policy covers your liability for card thefts. If not, some insurance companies will allow you to change your policy to include this protection.
Conduct your ALPS FCU business even when you’re far from home at more than 5,000 participating credit union locations. They can access your account so you can get cash, make deposits, make loan payments and more, as if you were in one of our branches.
Transaction Disputes
If you believe you may have Debit or Credit Card Fraud please contact us right away.
Fraud
What is Identity Theft and how can it effect you?
Identity theft can happen to anyone. It involves someone stealing your personal information and posing as you to gain such things as access to your accounts, applying for loans under your name, draining your accounts, & creating false identification. Identity theft has effected millions of individuals credit, damaged their finances, & their reputation.
How does it happen?
- Identity Theft occurs frequently by mail theft, dumpster diving, shoulder surfing, theft of personal belongings, vehicle or home robbery, & email phishing.
- Card Skimmers allow fraudsters to steal debit card numbers form ATM, Gas Stations, and other self-pay vestibules.
How to prevent getting your identity stolen:
- Be aware of current scams. Visit consumer.ftc.gov and select “scams” or visit ic3.gov and view the “Alert Archive” to stay current on what kind of scams are being reported.
- Do not open link or attachments from unknown senders.
- Do not send money or give out personal information to someone you don’t know.
- Shred or destroy sensitive information such as bank statements or expired debit/credit cards.
- Do not write down user names, passwords, or pin numbers.
- Sign out of sites where sensitive information is stored such as online or mobile banking.
- Use Secure Passwords consisting of 8 characters, special characters, & a mixture of numbers and letters and change them frequently.
- Use device access passwords such as unique passcodes and facial or fingerprint recognition.
- Keep Debit and Credit Cards secure by safely storing them at all times, memorize your pins, and never write the pin number on the card. Change your pins frequently and use caution when inputting pins in public areas.
- Avoid using self-pay at gas pumps and ATMs located outdoors that are not monitored by cameras. Always examine the self-pay site for anything that seems suspicious.
- View your financial statements frequently and receive them paperless if available to avoid mail theft.
- Monitor your credit. There are several free sites that allow you to monitor all your credit activity on a daily basis without effecting your credit score.
- Report any transactions that seem out of the ordinary immediately to your financial institution.
- Apple Pay and Google Pay are considered the most secure way to pay. Card numbers are not stored on your device and are not shared with the merchant. Wallet options such as Apple & Google Pay provide an encrypted token that is stored in a secure place in your phone.
What to do if you are a victim of Fraud:
- Contact your local police department
- Contact your financial institution
- Change all your login information and pins
- Check your credit & place an alert on your credit that you have been a victim of identity theft by contacting one of the three major credit reporting agencies; Experian 1-888-397-3742, Equifax 1-888-766-0008, or TransUnion 1-800-680-7289.
- Report fraud to www.ftc.gov
For more information visit identitytheft.gov
Online & Digital Services
Log on securely day or night from any web device to get account information and perform the transactions you need most.
- See account balances
- View account transaction histories
- Transfer funds between your credit union accounts, and from your accounts at other financial institutions
- Make loan payments
- Get loan payment due dates and amounts
- Set up transaction and low-balance alerts
- Free Bill Pay
- QuickBooks® and Quicken® compatible
- Protected against identity theft by state-of-the-art encryption
Mobile Banking App
We make your smartphone even more indispensable. Manage your account using on your iPhone or Android phone by downloading our free apps.
Mobile Check Deposit App
Now you can deposit checks simply by sending us a picture of it via your smartphone or tablet. Available for Android. Check Endorsement must include, signature and "For Mobile Deposit only" and/or box checked when provided: For Mobile Deposit Only.
Your wireless provider’s messaging and data rates may apply.
Loan Services
GAP protects against unexpected expenses
If your vehicle is stolen or totaled, your insurance will pay only its Fair Market Value; that is, how much you could have sold it for at the time of loss. This may not be enough to cover your remaining loan balance. Guaranteed Asset Protection (GAP) coverage pays the difference between your insurance settlement and what you still owe You can buy GAP coverage for new AND used autos, trucks, boats, RVs or personal watercraft. It’s available at the time of vehicle purchase only, and the affordable premiums can be included in your loan payment. Ask about GAP when you buy your next new or used vehicle.
Guaranteed Asset Protection may not be purchased after vehicle loan is funded. Can be cancelled within first 90 days for full refund; after that, refund will be pro-rated.